Terms of Use and Privacy Policy

Terms of Use
This Services Agreement (the "Agreement") contains the complete terms and conditions which govern your subscription of Web hosting, e-Commerce and other Internet-related services provided by WebHostingLanka, (the "Services"). As used in this Agreement, " WebHostingLanka" means webhostinglanka.com and "Client", "you", or "your" means you. By submitting your order or purchasing any service, you acknowledge that you have read the Agreement, and you agree to its terms and conditions and all policies posted on the webhostinglanka.com site. As referred to in this Agreement, "Site" refers to a World Wide Web site and " WebHostingLanka web site" refers to the Site located at the URL http://www.webhostinglanka.com , or any other successor Sites owned or maintained by WebHostingLanka.


 

Client Liability and Indemnification

Client agrees to defend, indemnify and hold harmless WebHostingLanka from any and all expenses, losses, liabilities, damages or third party claims resulting from Client's breach or alleged breach of any Client obligations set forth hereunder.
There are daily / weekly server backups (For restore the server, in case of disk failures) ,we do not guarantee the integrity of the backup, therefore the client is responsible for backing up their data. Also it is not possible to extract single account from a server backup.
WebHostingLanka.com IS NOT RESPONSIBLE FOR LOSS OF CLIENTS DATA, AND CLIENT AGREES THAT IN NO EVENT SHALL WebHostingLanka BE LIABLE FOR ANY DATA / INFORMATION / CONTENT / CODE / DESIGN / PROGRAM LOSS.


Limitation of Liability
IN NO EVENT SHALL WebHostingLanka. BE LIABLE FOR DAMAGES RESULTING FROM LOSS OF DATA, PROFITS, USE OF THE WebHostingLanka SITE OR ANY WebHostingLanka PRODUCTS OR SERVICES, OR FOR ANY INCIDENTAL, INDIRECT, PUNITIVE, OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THIS AGREEMENT OR IN CONNECTION WITH ANY PRODUCTS OR SERVICES PROVIDED HEREUNDER.



Acceptable Use
As a provider of web site hosting, and other Internet-related services, WebHostingLanka.com offers its clients, their customers and users, the means to disseminate a wealth of public, private, commercial, and noncommercial information. WebHostingLanka.com respects that the Internet provides a forum for free and open discussion and dissemination of information, however, when there are competing interests at issue, WebHostingLanka.com reserves the right to take certain preventative or corrective actions.
When information is disseminated through the Internet, they also must keep in mind that WebHostingLanka.com does not review, edit, censor, or take responsibility for any information its clients may create. When users place information on the Internet, they have the same liability as other authors for copyright infringement, defamation, and other harmful speech. Also, because the information they create is carried over WebHostingLanka.com network and may reach a large number of people, including both clients and non-clients of WebHostingLanka.com, clients' postings to the Internet may affect other clients and may harm WebHostingLanka.com goodwill, business reputation, and operations. For these reasons, clients violate WebHostingLanka.com policy and the service agreement when they, their customers, affiliates, or subsidiaries engage in the following prohibited activities.


Billing
All invoices should settle on or before the given renew date (Due Date). There will be 25% additional fee for all overdue invoices, which added after 5 days from the due date.

If an account (Shared or Reseller) suspended due to an Unpaid invoice, then there will be Rs. 750/- as reactivation fee.

All Shared Hosting accounts with Unpaid status for more than 5 days from the due date, will be suspended and Accounts will be deleted after 30 days from the due date ( we are not keeping any backup of those accounts.)

All Reseller Hosting accounts with Unpaid status for more than 14 days from the due date, will be suspended (Including all cPanel Accounts) and 30 days from the due date will be deleted from the server (Including All cPanel Accounts) and we are not keeping any backup of those accounts.

If the client wants to Re-setup the account, then there will be Rs. 250/- as Setup fee for all accounts less than 2GB space. All other accounts (5GB, 10GB, 20GB and Reseller) cost Rs. 500/- as their Re Setup fee. (With initial account setup at the purchase we not chanrge this Setup fee from you)

There will be Rs. 750/- as reactivation fee for expired domain. Renewal should complete within first 12 days from the expire date.


30 Days Money Back Gurantee
If you are not satisfy with our service, then you can request Refund within first 30 days from the account activation. However refund isn't available for Domain registration / Domain Renewal (Including Free domains)/ Domain Transfer orders, SSL Certificates, Dedicated IP fee and SEO fee.
* With your refund request you shoud provide the complete reasons with valid proof.


Domain Fees, Payment and Term
Domain Registration will not be processed until payment for services is verified or received. All fees payable for domain names are nonrefundable. As further consideration for the domain name service(s), you agree to: (1) provide complete and accurate information about you as required by the registration process and (2) maintain and update this information as needed to keep it accurate. All such information shall be referred to as account information ("Account Information"). You hereby grant WebHostingLanka.com the right to disclose to third parties such Account Information. The Registrant also represents that the Domain Name is not being registered for any unlawful purpose.

It is STONGLY recommend to Renew your domain on / before the given due date on the invoice. There will be Rs. 750/- as domain re-activation fee (Excluding Domain Renew fee). Domains not possible to renew under normal renew fee After 12 Days from its Expire date (Domain registrar policy). Also WebHostingLanka.com not provide Domain Renewal service to those domain on Registrar Grace Period or Redemption Period.
We provide.info (.info TLD) domain name Free of charge with few web hosting packages and it is free for first year only. If you need to keep the domain you can renew the domain for second year (End of the first year). Free domains belong to WebHostingLanka.com until you renew it and you should host free domain on our hosting space. It is not possible to change the nameservers to else where in the Free period (First year from the registration date) , if need such a thing, you have to Pay the Normal Domain fee to transfer the ownership of free domain and it is Rs. 1400/yr. (This policy not apply to other free domain packages)

For free domain packages, the annual renewal price for the package can change due to Domain Price on domain registry. If client needs to transfer free domain belongs to free domain package. domain registration fee not available for refund.
Domain registration / Renewal / Transfer fee can change based on Domain registry , currentcy exchange rate and webhostinglanka.com has the rights to change prices belongs to ALL services. Also invoices will be generated based on the current price mentioned on Domain Page (http://www.webhostinglanka.com/domains.html)


Domain Name Dispute Policy
If you reserved or registered a domain name through us, or transferred a domain name to us from another registrar, you agree to be bound by Godaddy.com Domain Name Dispute Policy ("Dispute Policy"). GoDaddy Inc is our Domain Registrar and you need to agree to the Domain Registration Agreement and / or Domain Renewal Policy and / or Domain Transfer Agreement of Godaddy.com.
Domain names are often referred to simply as domains and domain name registrants are frequently referred to as domain owners, although domain name registration with a registrar does not confer any legal ownership of the domain name, only an exclusive right of use.


Spamming
Sending unsolicited bulk and/or commercial messages over the Internet (known as "spamming"). It is not only harmful because of its negative impact on consumer attitudes toward WebHostingLanka.com, but also because it can overload WebHostingLanka.com network and disrupt service to WebHostingLanka.com clients. Also, maintaining an open SMTP relay is prohibited. When a complaint is received, WebHostingLanka.com has the discretion to determine from all of the evidence whether the e-mail recipients were from an "opt-in" e-mail list. If the messages is spam, the client may be charged Rs. 10,000 for this violation, and we may terminate your account without prior notice and without any refund if you are spamming.


Intellectual Property Violations
Engaging in any activity that infringes or misappropriates the intellectual property rights of others, including copyrights, trademarks, service marks, trade secrets, software piracy, and patents held by individuals, corporations, or other entities. Also, engaging in activity that violates privacy, publicity, or other personal rights of others. WebHostingLanka.com is required by law to remove or block access to customer content upon receipt of a proper notice of copyright infringement. It is also WebHostingLanka.com policy to terminate the privileges of customers who commit repeat violations of copyright laws.

* we don't allow news web sites to host on our servers, thereofre ask not to purchase services from us for these kind of web sites.


Bandwidth and Server Resources
A virtual server is a shared environment where many web sites and users reside on each particular machine. Bandwidth is not a problem due to our enormous and extremely fast network we take pride in. You may use up to your bandwidth quota, and additional bandwidth must be purchased prior to addition use of bandwidth on top of your quota, or you should upgrade to the next plan (web hosting package) if applicable. Anyone who is using very CPU intensive programs and/or scripts that utilize an excessive amount of CPU time will be suspended, and if not removed, the site may be removed without prior notice.

Access user account through server IP or the server name only for testing purposes and also limit toshort period of time. If we found long period of access - By direct URL or direct / indirect link to the account on server - then we will suspended the account and considered as an abuse activity. In this case no refund available. Use your propper Domain name to access the account on our server. ** Please note, We are not re-activate the suspended accounts except suspended by due balance.


AVERAGE SERVER RESOURCE LIMITS
Memory usage may not exceed 5% per domain/file/application
CPU usage may not exceed 5% per domain/file/application more than 90 seconds
15 MySQL maximum user connections allowed
150 emails per hour, per domain
Running cron scripts with intervals of less than 15 minutes, or setting up more than 5 simultaneous cron jobs is strictly prohibited

We do not allow any WordPress caching modules on our shared or reseller hosting services. WordPress caching modules continually cause server overload problems. Also tThere are special exceptions to these rules to be determined at the time we discover abuse. There are different combinations of usage that can create problems and other special cases. At any given time a server is unstable and an account is found to be the cause, we reserve the right to suspend the account to keep the server online and operating normally.


Defamatory or Abusive Language
Using WebHostingLanka.com network as a means to transmit or post defamatory, harassing, abusive, or threatening language is strictly prohibited.


Illegal or Unauthorized Access to Other Computers or Networks
Accessing illegally or without authorization computers, accounts, or networks belonging to another party, or attempting to penetrate security measures of another individual's system (often known as "hacking"). Also, any activity that might be used as a precursor to an attempted system penetration (i.e. port scan, stealth scan, hosting of Proxy scripts or other information gathering activity) is strictly prohibited. Extracting web site contents such as images, animations and unique contents without a legal permission of the web site owner is strictly prohibited. We will make an action against that sort of activities such as account suspending, login blocking to user account ( To our member area) or completely terminating the account without any notice.


Facilitating a Violation of this TOS
Advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to violate this TOS, which includes the facilitation of the means to spam, initiation of pinging, flooding, mail bombing, denial of service attacks, and piracy of software. Also placing / distributing of copyrighted materials from other sources without the permission of owners is completely illegal. If the legal parties ask from us to avoide this as a hosting provider, we do not hesitate to work on our TOS.


Distribution of Internet Viruses, Worms, Trojan Horses
Distributing information regarding the creation of and sending Internet viruses, worms, Trojan horses, pinging, flooding, mail bombing, or denial of service attacks. Also, activities that disrupt the use of or interfere with the ability of others to effectively use the network or any connected network, system, service, or equipment.


Other Illegal Activities
Engaging in activities that are determined to be illegal, including advertising, transmitting, or otherwise making available pyramid schemes, fraudulently charging credit cards, and pirating software

Forging of Headers Forging
Forging of headers or misrepresenting message headers, whether in whole or in part, to mask the originator of the message is prohibited.

Adult Material
Adult materials are not allowed on our servers.


Other Miscellaneous Activities
Engaging in activities, whether lawful or unlawful, that WebHostingLanka.com determines to be harmful to its clients, operations, reputation, goodwill, or customer relations.
As we have pointed out, the responsibility for avoiding the harmful activities just described rests primarily with the client. WebHostingLanka.com will NOT, as an ordinary practice, monitor the communications of its client to ensure that they comply with WebHostingLanka.com policy or applicable law. When WebHostingLanka.com becomes aware of harmful activities, however, it may take any action to stop the harmful activity, including but not limited to, removing information, shutting down a web site, implementing screening software designed to block offending transmissions, denying access to the Internet, or take any other action it deems appropriate.


Consequences for engaging in prohibited conduct
In the event that you engage in any of the activities above, and as determined by web hosting lanka in its sole discretion to be abusive or disruptive, WebHostingLanka may take any one or more of the following actions in response to abuse or complaints. In addition WebHostingLanka in its sole discretion may bill you $40 (Rs. 4000) per case to cover administrative costs and/or reactivation charges:

Suspend the account and access.
Terminate the account and access.
Bring legal action to enjoin violations and/or to collect damages, if any, caused by violations.

WebHostingLanka.com also is concerned with the privacy of on-line communications and web sites. In general, the Internet is neither more nor less secure than other means of communication, including mail, facsimile, and voice telephone service, all of which can be intercepted and otherwise compromised. As a matter of prudence, however, WebHostingLanka.com urges its clients to assume that all of their on-line communications are insecure. WebHostingLanka.com cannot take any responsibility for the security of information transmitted over WebHostingLanka.com facilities.

WebHostingLanka.com will not intentionally monitor private electronic mail messages sent or received by its clients unless required to do so by law, governmental authority, or when public safety is at stake. WebHostingLanka.com may, however, monitor its service electronically to determine that its facilities are operating satisfactorily. Finally, WebHostingLanka.com may disclose client information or information transmitted over its network where necessary to protect WebHostingLanka.com and others from harm, or where such disclosure is necessary to the proper operation of the system.



We hope this TOS is helpful in clarifying the obligations of Internet users, including WebHostingLanka.com and its clients, as responsible members of the Internet. Any complaints about a client's violation of this TOS should be sent to [email protected]



Privacy Policy
What type of information does Web Hosting Lanka collect?
When you visit our Web site, our Web server collects basic user information about you that includes your ISP's domain, the time you accessed our Web site, and the pages from within our Web site that you visit and is not personally identifiable information except as needed to prevent fraud or abuse of the system. When you sign up for Web Hosting Lanka's services, you provide us with both contact and payment information. Contact information typically includes your name, address, e mail and phone number. Payment information typically includes your credit card number or bank account number.


How do we use this information?
Web Hosting Lanka does not trade, rent or sell your personal information to any other organization or third party.

We use the contact information you provide us to establish our service for you. We create and maintain other information such as customer account status, choice of services, and customer logs in the normal course of providing service. By pressing the “submit” button on order forms, each visitor constitutes consent to use the information for purposes stated in this Policy.

We may disclose contact information with your permission when gathering and posting testimonials.

We will not otherwise disclose customer personal and account information unless we have reason to believe that disclosing such information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of Web Hosting Lanka, our customers, or others. We may provide information to regulatory authorities and law enforcement officials in accordance with applicable laws or where Web Hosting Lanka has a good faith belief that the law requires such disclosure.

Web Hosting Lanka also will not disclose to third parties the contents of any electronic mail or other electronic communications that Web Hosting Lanka stores or transmits for its customers.

Web Hosting Lanka will, however, review, delete, or block access to communications that may harm Web Hosting Lanka, its customers or third parties. The grounds on which Web Hosting Lanka may take such action include, but are not limited to, actual or potential violations of the TOS.


How Can I access my personal information?
You can access your personal information, such as your address and contact information, at anytime to correct or change any of the data shared with us when you became a customer of Web Hosting Lanka. As a customer of Web Hosting Lanka you can access your personal information by clicking on the “Customer Login” or “Member Login” link at the top of any Web page. Your account information is secure and is accessible by using a password that you select.


Security
Web Hosting Lanka has security measures in place to help prevent the loss, misuse and alteration of the information under our control.

Links
Our Web site provides links to other Web sites, sites that may be maintained by companies that are not affiliates of ours. We are not responsible for the privacy practices or the content of such Web sites and we encourage you to use caution. In particular, we recommend that you view the privacy policy posted on each site to confirm the sites policies are acceptable to you. This Policy applies solely to information collected by this Web site.


Changes to our Policy
Web Hosting Lanka reserves the right to change this Policy simply by posting such changes on our site. We encourage you to periodically check our site for changes to this Policy since your continued use of the site following any changes to this Policy will be deemed to constitute your acceptance of such change.

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